DELIVERY INFORMATION

Despatch

All orders will be despatched within 1-3 working days

Delivery Services

Standard Delivery [Royal Mail Delivery]

–  This service costs £2.00. When you spend over £15.00 (excluding delivery fee), this shipping service will be free. You will receive your order within 2-3 days of despatch.

DPD – courier

–  This delivery service costs £4.65. Includes a trackable link which provides you with live updates from DPD on the whereabouts of your delivery. You will receive your order 1 day after despatch.

 

Returns & Refunds

If you are unhappy with your Puccino’s order and would like to return your items, email us on: shop@puccinosww.com within 14 days of your order being delivered, informing us of the issue. We accept returns on coffee equipment, we do not accept returns on coffee or tea if ordered incorrectly through our website. Refunds will be issued back to the original method of payment within 14 days.

Returns are the responsibility of the customer, we suggest you use a trackable postal service and hold onto your proof of postage OR in the event that your goods are damaged upon arrival, we will collect the item.